"A team effort helped to turn things around here"
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Blog Archive
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2007
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February
(31)
- Letter to the editor...."Let's Do It Danville!"
- Technical difficulties
- "We can take it back"
- A few words from "behind the curtain"...
- Very well put...this deserves to be on the front p...
- Well...? Part Deux
- Letter to the editor - Dr. Smith on improvements i...
- February's City Council meeting...update
- Well...?
- Notes from all over
- Any volunteers...?
- It's been a crazy week...
- How about a little good news?
- Citizens Commission...
- Pssst....
- Talking amongst ourselves is great....
- So....What's your take?
- We couldn't agree with you more, Bill.
- "We get letters..." Lotsa letters in Sunday's R&B
- "A time for answers"
- Deja vu....all over again
- "We have other choices"
- Followup article in the R&B today
- Local media coverage of Feb 6 Council meeting
- WTF?
- High fives all around....there's good news after all!
- Stay tuned....
- Lifepoint/DRMC coverage in Martinsville today….
- The R&B....and contact your City Council
- Okay gang...let's show a little class
- From the outside looking in...
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February
(31)
Letter to Employees, February 7, 2007
Dear DRMC Associates, Physicians and Volunteers:
Thank you for all your efforts to provide healthcare to the citizens of the Dan River Region. Providing healthcare, saving lives, and improving the quality of the lives of our friends, family and neighbors is a high calling, and you are answering that call each and every day. Delivering on the high expectations of those we serve is a tremendous responsibility, shared by everyone – physicians, nurses, technical and support staff, volunteers, managers and administration.
It’s no secret that to be successful in meeting this responsibility, we must work together. We have seen in our Emergency Department the good things that can happen when staff, physicians and management work together effectively. The reduction in wait times and fewer patients leaving without treatment are ample proof. You should all be proud of this accomplishment.
It is our hope that all of us on the hospital team, and indeed the entire community, can come together around Danville Regional and make it a source of genuine pride and positive economic activity for this area. Coming together is way overdue.
When Mr. Bill Carpenter, CEO of LifePoint and three other corporate officers were in our hospital in January, they openly apologized for mistakes made at the onset of the hospital sale. Knowing what they know at this point in time, they would have definitely done things differently. LifePoint has committed the support and resources needed to make DRMC a hospital of which we all can be proud. In addition, we, as leaders in different areas of the hospital, commit our time and energy to that same goal.
The important thing to remember is that on one person or small group can make this hospital successful. It will take the support and commitment of every single one of us who are connected to DRMC in any way. We need your help to make this happen.
Going forward won’t be easy. Any organization of this size and complexity has issues.
But it is time to move on, and move ahead. Constructive suggestions are always OK, and in fact welcomed, because there is almost always more than one “right way” to accomplish goals. Bitter, destructive criticism isn’t OK. There’s a reason they call it “holding grudges,” because the only person who feels bad is the one holding them. It’s time for us to let these go.
Good things can happen if we channel our energies on positive activities. Never has this been more important than now.
During 2006 and 2007 $26 million is being invested to create some good things – the build out of the 5th and 6th floors, the new radiation/oncology equipment, addition of PACS and a new state of the art CT machine. These improvements, coupled with your caring approach, will provide better, more complete care for our patients, close to home.
Recent patient satisfaction scores have improved, and will continue to improve as long as we focus our efforts on providing the best care for our patients and support for each other. We also fully recognize the importance of improving staff and physician satisfaction, and the positive impact this will have on the patients we serve.
We also have a big challenge that will require everyone’s best – our Joint Commission accreditation review, which will occur sometime in the next couple of months. When you think about it, it is not a stretch to say that the lifeblood of this community is dependent upon Danville Regional maintaining Joint Commission accreditation.
Joint Commission accreditation is a key to the continued success of one of the largest employers in the region, and the place where the majority of our citizens come to receive healthcare. An accredited hospital makes the community more attractive for residents who already are here, and also for those people and their employers who are looking for a good place to live, work, play and invest. It also directly impacts the livelihood of all associates and physicians.
We need to place a tremendous amount of importance and urgency around preparing for Joint Commission, because accreditation is vital to all of us. While some might think loss of accreditation hurts LifePoint, the real losers are those of us who live and work in this community. We must join together to protect one of our most valuable community assets. Our region’s economic recovery depends on it.
So we go back to our original points: we are fortunate to be in a position to serve others, which is a tremendous responsibility we accept every day. All of us want to make this a better place to work, and a better place for our neighbors to receive treatment. We are committed to supporting you and know that together we will make DRMC the very best it can be. We appreciate each of you.
Sincerely,
Dr. Betty Jo Foster
Chairman, DRMC Advisory Board
Arthur M. Doloresco
President/ CEO
Richard A. Smith, M.D.
Chief of Staff
9 comments:
From Cain Creek Cripple:
Here are two letters from the Chatham Star-Tribune concerning the brouhaha in Ben Davenport’s Chatham Baptist Church. It started when Davenport’s minister took to the newspaper to defend the boys at the bank. The first letter below appeared in response to the second letter, which is the one Davenport’s minister wrote:
From Chatham Star-Tribune
February 21, 2007
Dear Editor:
Rascals forever have scurried for the high ground of religion and patriotism when confronted with unpleasant realities.
Comes now the Reverend Charles Warnock, certainly no rascal, but the shepherd of the flock at Chatham Baptist Church.
That is the church I grew up in, and I resent the way in which Mr. Warnock is using his position to shield those who should be exposed in public for what they have done to our community.
In a letter to your newspaper, Mr. Warnock objected to the "tone" of recent commentary in your pages.
He was clearly referring to letters critical of the " Boys at the Bank" who secretly sold Danville Regional Medical Center for more money than they know what to do with. Mr. Warnock criticized what he called "personal attacks" and urged people to "be polite" and observe the Golden Rule.
But in his sweet song of peace and tranquility, Mr. Warnock failed to disclose his own vested interest in these matters: His position as chairman of Chatham Cares, the newly created legal entity that was given $3 million of the money spun off by the hospital sale.
He thus has a powerful motive to disparage those who are outraged over the secret hospital sale.
He accuses them of making "personal attacks," when those dissenters have simply reported facts and voiced disagreement.
Accusing people who disagree with you of "personal attacks" is a tired old political gimmick, one particularly unbecoming to a Christian minister.
However, now that Mr. Warnock has entered this public forum, he could serve his fellow man by urging those who gave Chatham Cares $3 million to break their dishonorable silence and explain to the community what they propose to do about the disastrous hospital situation they have created.
Welcome to the debate, Mr. Warnock, but please refrain from misleading your flock and others by accusing those with whom you disagree of "personal attacks." Doing so cheapens your distinguished position and that of Chatham Cares.
Dixie Shorter Doss
Danville
*********
The original letter from Davenport's minister:
Dear Editor:
As a pastor and relative newcomer to the Chatham community, I am concerned by the tone of several letters to the editor.
I have not written before now, thinking that time would mellow the conversation, but it has not.
Newspapers provide a wonderful forum for engaging in public dialogue and debate about ideas and points-of-view.
Civic discussion is a grand tradition that is as old as civilization itself. Frank, healthy give-and-take is good for a community as its citizens clarify their values and decide on future action together.
What is not helpful are personal attacks on individuals who are our friends, neighbors, and fellow Southsiders.
In a community where churches dot the landscape, we could use a little more Christian charity in our public conversation.
If you disagree with a decision, voice your opposition and with a reasoned argument make your case to the reading public, but be polite.
I don't know how you were raised, but my mama would have whipped me if she caught me making unkind remarks to a playmate.
The "Golden Rule" of doing unto others as we would have them do unto us still applies.
Let's raise the level of our public debate to a standard worthy of ourselves, this wonderful community, and of the Christ whose faith many of us profess.
The Rev. Chuck Warnock
Chatham Baptist Church
Chatham
I DON'T CARE HOW CRIPPLED CAIN CREEK CRIPPLE IS HE DOES NOT HAVE ANY BUSINESS DRAGGING BEN DAVENPORT'S CHURCH INTO THIS MESS YOU PEOPLE HAVE STIRRED UP. IT IS UNBELIEVABLE TO ME THAT AFTER ALL MR. DAVENPORT HAS DONE FOR SO MANY PEOPLE TO HAVE YOU DRAG HIS CHURCH INTO THIS MESS. SHAME!!!!!!!!!!!!!!!!
Hospital employees as well as members of the community need to take note that no authority is given for the so-called "good news" being trumpeted by LifePoint. These are their figures, and given their abysmal record of lying to employees and to the community, is there any reason to believe them? They claim that the "progress" in the ER can become a template for changes throughout DRMC. It is foolish to pay attention to anything coming confirmed liars.
--BEEN THERE AND GONE
Mr. ALL CAPS,
Mr. Davenport's church entered this debate by writing a letter to the editor.
"Civic discussion is a grand tradition that is as old as civilization itself."
I wholeheartedly agree that the Golden Rule does apply...no one should attack the person of Ben Davenport or his family, but putting yourself into the role of community benefactor does demand that a certain level of bright light be shone on your actions.
If you like bright lights so much, why isn't anyone putting the high-beams on the great benefactor Bob Ashby who is as guilty as all the rest of them for selling us down the river? Why doesn't someone expose him for all his money-grubbing activities around town? You can claim he is just a figurehead for the big boys, but he is now the main man in spending our $200 million, and don't forget he is supposed to be a medical man, and he must bear a special responsibility for selling us down the river for cash. --Getting Sicker.
I think the comment above could be read to mean anyone who put themself "into the role of community benefactor does demand that a certain level of bright light be shone on your actions."
That certainly applies to everyone on the DRF board.
BREAKING NEWS!!!!!!!!!!!!!!!!!!! The hospital was not, I repeat was NOT accredited>
Yes, there are some serious issues that must be reckoned with soon. I also understand that Mr. Arthur "once again" easily put a spin on the truth with his presentation to staff. Oh well, would the man know the truth if it hit him in the face...I afraid not.
Does he not understand that "the truth will set us free".
I see Mr. All Caps is worrying about damaging Ben Davenport's church in Chatham by criticising its pastor. If he knew anything about that church, he would know that people have been dropping out of there like flys sprayed with Raid. Something about an oppressive atmosphere. No one has to wonder why the pastor rushed into print to defend the bank boys. Do you really think he had any choice? .WINDY CITY
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