Ran across this interesting read....it has nothing to do with Lifepoint or The Deal.
...or, then again, does it?
http://www.execupundit.com/2007/02/note-from-boss-to-employees-what-some.html
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2007
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Letter to Employees, February 7, 2007
Dear DRMC Associates, Physicians and Volunteers:
Thank you for all your efforts to provide healthcare to the citizens of the Dan River Region. Providing healthcare, saving lives, and improving the quality of the lives of our friends, family and neighbors is a high calling, and you are answering that call each and every day. Delivering on the high expectations of those we serve is a tremendous responsibility, shared by everyone – physicians, nurses, technical and support staff, volunteers, managers and administration.
It’s no secret that to be successful in meeting this responsibility, we must work together. We have seen in our Emergency Department the good things that can happen when staff, physicians and management work together effectively. The reduction in wait times and fewer patients leaving without treatment are ample proof. You should all be proud of this accomplishment.
It is our hope that all of us on the hospital team, and indeed the entire community, can come together around Danville Regional and make it a source of genuine pride and positive economic activity for this area. Coming together is way overdue.
When Mr. Bill Carpenter, CEO of LifePoint and three other corporate officers were in our hospital in January, they openly apologized for mistakes made at the onset of the hospital sale. Knowing what they know at this point in time, they would have definitely done things differently. LifePoint has committed the support and resources needed to make DRMC a hospital of which we all can be proud. In addition, we, as leaders in different areas of the hospital, commit our time and energy to that same goal.
The important thing to remember is that on one person or small group can make this hospital successful. It will take the support and commitment of every single one of us who are connected to DRMC in any way. We need your help to make this happen.
Going forward won’t be easy. Any organization of this size and complexity has issues.
But it is time to move on, and move ahead. Constructive suggestions are always OK, and in fact welcomed, because there is almost always more than one “right way” to accomplish goals. Bitter, destructive criticism isn’t OK. There’s a reason they call it “holding grudges,” because the only person who feels bad is the one holding them. It’s time for us to let these go.
Good things can happen if we channel our energies on positive activities. Never has this been more important than now.
During 2006 and 2007 $26 million is being invested to create some good things – the build out of the 5th and 6th floors, the new radiation/oncology equipment, addition of PACS and a new state of the art CT machine. These improvements, coupled with your caring approach, will provide better, more complete care for our patients, close to home.
Recent patient satisfaction scores have improved, and will continue to improve as long as we focus our efforts on providing the best care for our patients and support for each other. We also fully recognize the importance of improving staff and physician satisfaction, and the positive impact this will have on the patients we serve.
We also have a big challenge that will require everyone’s best – our Joint Commission accreditation review, which will occur sometime in the next couple of months. When you think about it, it is not a stretch to say that the lifeblood of this community is dependent upon Danville Regional maintaining Joint Commission accreditation.
Joint Commission accreditation is a key to the continued success of one of the largest employers in the region, and the place where the majority of our citizens come to receive healthcare. An accredited hospital makes the community more attractive for residents who already are here, and also for those people and their employers who are looking for a good place to live, work, play and invest. It also directly impacts the livelihood of all associates and physicians.
We need to place a tremendous amount of importance and urgency around preparing for Joint Commission, because accreditation is vital to all of us. While some might think loss of accreditation hurts LifePoint, the real losers are those of us who live and work in this community. We must join together to protect one of our most valuable community assets. Our region’s economic recovery depends on it.
So we go back to our original points: we are fortunate to be in a position to serve others, which is a tremendous responsibility we accept every day. All of us want to make this a better place to work, and a better place for our neighbors to receive treatment. We are committed to supporting you and know that together we will make DRMC the very best it can be. We appreciate each of you.
Sincerely,
Dr. Betty Jo Foster
Chairman, DRMC Advisory Board
Arthur M. Doloresco
President/ CEO
Richard A. Smith, M.D.
Chief of Staff
10 comments:
Good stuff.
I think this one was my favorite in the 'note from employee to boss':
"Welcome to the organization. Please take the time to learn what we do, and why we do it, before you decide to change it. Just because it worked at your previous organization does not mean there is a 1:1 correlation at this organization."
That is very interesting...to bad some people we are all aware of have not looked at this one.
LIFEPOINT = GREED
I WISH YOU PEOPLE WOULD WAKE UP. IT IS NOT GREED. LIFEPOINT HAS ITS FIRST OBLIGATION TO THE PEOPLE WHO HAVE INVESTED IN THE COMPANY. IT'S THAT SIMPLE. THIS GRIPING AND BITCHING YOU'RE DOING HAS NOTHING TO DO WITH IT. THEY HAVE TO MAKE A GOOD PROFIT FIRST, AND THEN THEY HAVE TO PROVIDE THE BEST SERVICE POSSIBLE WITHIN THAT BUDGETARY FRAMEWORK. THEY DO THAT NOT TO BE GOOD TO PEOPLE BUT TO KEEP THEM COMING BACK. YOU PEOPLE NEED TO QUIT TALKING ABOUT GREED AND WAKE UP. IT'S THE REAL WORLD!!!!
IT IS GREED AND STOP YELLING.
Any time you are trying to to generate money to pay outrageous amounts of money to pay to a few select people CEO's COO's etc. you are in it for money and not for a modest income and to help the community. The ONLY reason stockholders buy stock is to make money not to benefit patients.
If you knew anything about the medical field or the business model as it pertains to history then you would know that the most succesful hospitals are NON profit SO you stop BITCHING and YELLING
in reference to something that you obviously have no knowledge or training for.
"LIFEPOINT HAS ITS FIRST OBLIGATION TO THE PEOPLE WHO HAVE INVESTED IN THE COMPANY. IT'S THAT SIMPLE.".....and therein lies the rub. We are talking about healthcare here, not a manufacturing facility. If I owned stock in an automotive company, I would want them to streamline and make the best product for the most profit. However, where some streamlining might make sense at a hospital, making patient care anything but your top priority is a mistake. Not to mention the fact that if I owned stock in an automotive company that had terrible moral, was losing qualified employees at an alarming rate, was losing customers at an alarming rate and was starting to lose dealers (= physicians), I would consider moving my money elsewhere. Let a ton of investors pull out of LifePoint and see where we end up.
Not to mention the fact that while the workforce has to do more with less, the ones making the cuts (or encouraging people to leave) get paid bonus based on the cuts.
You might find some half humorous lifepoint parallels at www.boojah.net/johnbulle/
Some spoofs sound almost real these days.
That website is great!!!
I liked this one on the front page the best....boy does it sound familiar.
"Many people were unaware that Tyler had left the company as there was no formal announcement. When contacted, the human resources department said there was no formal announcement because they had no procedures on how to handle employees who had decided to leave the company without first being told by the HR department that they had decided to leave the company. Plus, Tyler was the web administrator so there was no way to get any announcement posted anyway."
And the mission statement-
"We really would prefer not to get involved thank you."
Good stuff!
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