LPNT sponsored a program on accountability here in Danville yesterday...
"Answers to the right questions"
http://www.registerbee.com/servlet/Satellite?pagename=DRB/MGArticle/DRB_BasicArticle&c=MGArticle&cid=1173350584981&path=
I think Mr. Miller's books should be required reading.
http://www.qbq.com/
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Letter to Employees, February 7, 2007
Dear DRMC Associates, Physicians and Volunteers:
Thank you for all your efforts to provide healthcare to the citizens of the Dan River Region. Providing healthcare, saving lives, and improving the quality of the lives of our friends, family and neighbors is a high calling, and you are answering that call each and every day. Delivering on the high expectations of those we serve is a tremendous responsibility, shared by everyone – physicians, nurses, technical and support staff, volunteers, managers and administration.
It’s no secret that to be successful in meeting this responsibility, we must work together. We have seen in our Emergency Department the good things that can happen when staff, physicians and management work together effectively. The reduction in wait times and fewer patients leaving without treatment are ample proof. You should all be proud of this accomplishment.
It is our hope that all of us on the hospital team, and indeed the entire community, can come together around Danville Regional and make it a source of genuine pride and positive economic activity for this area. Coming together is way overdue.
When Mr. Bill Carpenter, CEO of LifePoint and three other corporate officers were in our hospital in January, they openly apologized for mistakes made at the onset of the hospital sale. Knowing what they know at this point in time, they would have definitely done things differently. LifePoint has committed the support and resources needed to make DRMC a hospital of which we all can be proud. In addition, we, as leaders in different areas of the hospital, commit our time and energy to that same goal.
The important thing to remember is that on one person or small group can make this hospital successful. It will take the support and commitment of every single one of us who are connected to DRMC in any way. We need your help to make this happen.
Going forward won’t be easy. Any organization of this size and complexity has issues.
But it is time to move on, and move ahead. Constructive suggestions are always OK, and in fact welcomed, because there is almost always more than one “right way” to accomplish goals. Bitter, destructive criticism isn’t OK. There’s a reason they call it “holding grudges,” because the only person who feels bad is the one holding them. It’s time for us to let these go.
Good things can happen if we channel our energies on positive activities. Never has this been more important than now.
During 2006 and 2007 $26 million is being invested to create some good things – the build out of the 5th and 6th floors, the new radiation/oncology equipment, addition of PACS and a new state of the art CT machine. These improvements, coupled with your caring approach, will provide better, more complete care for our patients, close to home.
Recent patient satisfaction scores have improved, and will continue to improve as long as we focus our efforts on providing the best care for our patients and support for each other. We also fully recognize the importance of improving staff and physician satisfaction, and the positive impact this will have on the patients we serve.
We also have a big challenge that will require everyone’s best – our Joint Commission accreditation review, which will occur sometime in the next couple of months. When you think about it, it is not a stretch to say that the lifeblood of this community is dependent upon Danville Regional maintaining Joint Commission accreditation.
Joint Commission accreditation is a key to the continued success of one of the largest employers in the region, and the place where the majority of our citizens come to receive healthcare. An accredited hospital makes the community more attractive for residents who already are here, and also for those people and their employers who are looking for a good place to live, work, play and invest. It also directly impacts the livelihood of all associates and physicians.
We need to place a tremendous amount of importance and urgency around preparing for Joint Commission, because accreditation is vital to all of us. While some might think loss of accreditation hurts LifePoint, the real losers are those of us who live and work in this community. We must join together to protect one of our most valuable community assets. Our region’s economic recovery depends on it.
So we go back to our original points: we are fortunate to be in a position to serve others, which is a tremendous responsibility we accept every day. All of us want to make this a better place to work, and a better place for our neighbors to receive treatment. We are committed to supporting you and know that together we will make DRMC the very best it can be. We appreciate each of you.
Sincerely,
Dr. Betty Jo Foster
Chairman, DRMC Advisory Board
Arthur M. Doloresco
President/ CEO
Richard A. Smith, M.D.
Chief of Staff
12 comments:
I read through the QBQ website...I like this quote...
"We give up control when we ask 'why me?'
Empower yourself by asking 'how can i make a difference?'"
Or this one:
"Leadership is not about title, tenure or position. It's the moment-to-moment disciplining of our thinking.
Are you a leader? Think about it."
Thats ironic...kinda like the fox holding a seminar on hen house security.
How much more stupidity and spin do we have to endure ?????????
Miller may be a sharp motivator, but all the motivation in the world doesn't alter the facts of a forced marriage and a highly abusive relationship, which is what we've got in Lifepoint and DRMC.
The usual advice given to the victim of abuse in a relationship is, "Get out." Unfortunately, it's not always easy to do that, for DRMC patients OR staff.
Why does lifepoint waste so much money on prn workers, consultants, motivational speakers and public relations firms? All they need to do is take care of their employees, who will in return take care of the patients, who will in return recommend DRMC to others, who in return will bring in more business and then the ink on the bottom line will be black. KISS.
What you propose is actually a basic principle of business.The Hospital was profitable before LPNT bought it , this in turn should have been a no brainer for the new owners , but, obviously the lifepoint gang either payed no attention in college or as is fairly obvious they would rather pad their pockets at the expense, sweat,pride,and SAFETY of others. The most succesful non hospital corporations adhere to the principle that you describe.As has been discussed before, hospitals are best left to non-profit.
Lifepoint seems to be operating on principles that the City of Danville and Dan River Industries had used for decades, keep them undereducated,uncoordinated,underpayed,in the dark and feed them a load of crap(misinformation). This is otherwise known as the mushroom principle: Keep them in the dark and feed them a load of bs.
The problem is people are now info and tech savy, you can sniff out a lie in a hurry these days.All corporate misgivings are now easily attainable with a click of the mouse. For example the comments of "It's a private matter"
When the community called him on this, all of the sudden it's not what he said, Oh I mean "Not what I meant". The spin goes on .
It would have been nice if the So called "business leaders" responsible for this would have done the research that any 10 year old could have done with mom and dad's computer before they destroyed what's left of Danville.But they've had decades to improve Danville with their so-called wealth of expertise and have managed to do nothing but make themselves richer and risk the lives of our community and Danville's future , what's left of it.
Let's hear it for the filthy five!!!
Brainwashing pure and simple. Anybody here ever go through US military training on how to resist brainwashing as a POW? Your captors want your cooperation. Name, rank, serial number. Period.
As used by these clowns, "accountability" is a back---ward definition, meaning "resigned to the situation." REAL "accountability" is what Lifepoint execs are missing, what the Filthy Five are missing, what their IALR is missing (anybody noticed the salaries they're paying their buds and family members over there, again out of OUR money?).
Barney Fife, Deputy,BR549
You are absolutely right .
Try to make us and everyone else believe it's our fault for their lack of caring and business savy ,or just to cover their GREED......
Danville is as Danville does.
Historically -POORLY , in spite of 2 colleges and a seriously hard working workforce.
The last remark really hits home doesn't it. At least that is the way it was the entire 30 years I lived there. Now , as I contemplate returning to live from time to time, I don't have to look far (and DRMC plays no factor in my decision) to know Danville holds no future for most anyone.
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